Cross-border and Johor-based patients with IHP Singapore panel access often ask how claims work at a Masai clinic. This FAQ explains the practical steps at Klinik Muhibbah — supporting our IHP panel landing without duplicating a thin /p/* twin page.
Bring your IHP card/app details, MyKad or passport, and know whether the visit is GP outpatient. Coverage rules are set by IHP — we verify electronically where the pathway allows.
Panel landings: /panel/ihp-singapore-johor · /panel/ihp-malaysia-masai · hub: /panel-clinic-johor.
What to bring generally: /faq/panel-what-to-bring-johor.
Show the panel card, confirm dependent vs principal if asked, and tell us if occupational medicals or FOMEMA are separate company billings (often not the same as outpatient panel).
Doctors: Dr Prabagaran Kanapathy (MMC 63651, OHD NIOSH) and Dr Kirubah Sai Patnaik (MMC 93850). Hours: Mon–Thu & Sat 9AM–9PM, Fri 9AM–3PM, Sun 9AM–1PM. Not 24 hours.
Address: No. 62, Jalan Kiambang, Taman Bunga Raya, Masai 81700 Johor. Phone +60 7-251 1162 · WhatsApp +60 17-500 7205 · /book.
Call +60 7-251 1162 for current fees — the only fixed fee we publish online is teleconsultation RM30. Uncovered items may still be payable.
Also accepted pathways include Etiqa and Mednefits among 31 panels — /faq/etiqa-mednefits-both-accepted.
Chest pain, stroke signs, severe breathlessness or heavy bleeding → call 999 or go to hospital ED.
Not a 24-hour clinic. For life-threatening emergencies, call 999 or go to hospital ED.
| Day | Hours |
|---|---|
| Monday – Thursday | 9:00 AM – 9:00 PM |
| Friday | 9:00 AM – 3:00 PM |
| Saturday | 9:00 AM – 9:00 PM |
| Sunday | 9:00 AM – 1:00 PM |
No. 62, Jalan Kiambang, Taman Bunga Raya, Masai 81700 Johor
No — benefits differ; reception verifies your specific entitlement.
Many members use Johor panel clinics when their plan allows — bring card and confirm on the day.
Panel visits follow claim rules; cash patients pay at counter — see /compare/panel-vs-cash-clinic-johor.
See /faq/health-connect-panel-claim.
No. 62, Jalan Kiambang, Taman Bunga Raya, Masai 81700 Johor
Mon–Thu & Sat 9AM–9PM · Fri 9AM–3PM · Sun 9AM–1PM